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Privacy Policy

“Terragene S.A.Last updated: 2026

1. IntroductionTerragene S.A. (“Terragene”, “the Company”, “we”, “us”) is committed to protecting the privacy and personal data of those who interact with our website, digital platforms, applications, online forms, events and other digital channels (the “Site”).

This Policy describes what data we collect, how we use it, who we share it with, how long we keep it, and what rights holders have.

This Policy applies to all digital interactions with Terragene, unless there is a specific privacy notice applicable to a particular activity or jurisdiction.

2. Personal data

The personal data that the user provides through the website will be treated confidentially by Terragene and used only for legitimate purposes related to the management of queries, communications with users, the sending of requested information and the improvement of the services offered through the site.

The Company shall take reasonable technical and organizational measures to protect against unauthorized access, loss, alteration or improper disclosure, seeking to ensure their security, integrity and confidentiality through the best efforts reasonably available.

The personal data provided by the user will not be sold, transferred or disclosed to third parties for commercial purposes. Terragene will limit access to such data only to authorized personnel who need to process it to fulfill the purposes indicated. However, the data may be communicated when required to do so by competent authorities or when there is an applicable legal obligation.

3. Categories of Personal DataTerragene collects the following data:

3.1 Identification and professional data

  1. Name and surname
  2. Company / Institution
  3. Position or function or sector
  4. Email
  5. Phone
  6. Country and city

3.2 Commercial data

  1. Information for quotes
  2. Commercial communications

3.3 Technical and navigational data

  1. IP Address
  2. Device identifiers
  3. Browser Type
  4. Operating System
  5. Access logs
  6. Information Collected Through Cookies

3.4 Information Provided Voluntarily

  1. Technical or scientific consultations
  2. Information submitted via forms

Terragene does not intentionally collect special categories of personal data unless strictly necessary and there is a valid legal basis.

The Site is not directed to minors and we do not knowingly collect data from minors.

4. Data controllerResponsible: Terragene S.A.
Legal address: Ruta Nacional No. 9 KM 280 – MICROPI, Alvear, Santa Fe, ArgentinaEmail: [email protected] 

Representative in the European Union: Terragene Global S.L., Madrid, Spain. Email: [email protected] 

5. Purposes of processingThe data may be used to:

  1. Manage business or technical inquiries
  2. Prepare budgets and proposals
  3. Improve products, services, and content
  4. Ensuring the security of the Site
  5. Send commercial communications when appropriate

6. Legal bases for processingThe processing is based on Terragene’s legitimate interest, the user’s consent, the performance of the contract or compliance with legal obligations, as applicable to each purpose described in the previous section. Consent may be withdrawn at any time without affecting the lawfulness of the pre-processing.

7. Commercial CommunicationsWe may send commercial communications when:

  1. The user has given consent; or
  2. There is a previous commercial relationship and the applicable regulations allow it.

The user may unsubscribe at any time by using the link included in each communication or by writing to [email protected].

8. Use of Artificial Intelligence and Automated TechnologiesTerragene may use technological tools such as:

  1. Automated analysis systems
  2. Marketing automation platforms
  3. Chatbots
  4. Cybersecurity and fraud detection systems

These tools may process personal data to optimize services, respond to queries, and improve the user experience.

Exclusively automated decisions with significant legal effects will not be adopted without implementing adequate safeguards and review mechanisms.

9. CookiesWe use our own and third-party cookies for technical, analytical, security and personalisation purposes. The user may accept, reject or configure their preferences through the banner or preference center. For more information on the use of cookies, the user can consult the Cookies Policy available on the Site.

10. Data Transfer and SharingWe may share personal data with:

  1. Technology service providers (hosting, cloud, CRM, marketing automation)
  2. Related companies or companies of the economic group
  3. Authorities when there is a legal obligation

We do not sell personal data.

Terragene requires third parties who may have access to personal data to implement appropriate confidentiality and security measures, and to use the information only for authorized purposes.

Where data is transferred to other countries, Terragene will take reasonable steps to ensure that such transfers are made with adequate levels of protection and in accordance with applicable data protection regulations.

11. Rights of the ownerThe user may at any time request access, rectification, opposition, updating, limitation or deletion of their personal data, as well as withdraw their consent for their processing, by contacting Terragene through the following email: [email protected].

Terragene will respond to such requests within a reasonable time, as established by the applicable data protection regulations, and will take the necessary measures to ensure respect for the user’s rights in relation to their personal data.

Likewise, the owner may file a complaint with the competent data protection authority.

12. Information SecurityWe implement reasonable technical and organizational measures to protect data from unauthorized access, alteration, loss, or improper disclosure. However, no transmission over the Internet is absolutely secure.

Personal data may be stored or processed through technological infrastructures or platforms used by Terragene for the management of its systems and services, which may be located outside the Argentine Republic, adapting reasonable measures to ensure an adequate level of protection of the information.

Personal data will be kept only for the time necessary to fulfill the purposes for which they were collected or for as long as there is a legitimate relationship with the user. However, they may be retained for additional periods when necessary to comply with applicable legal, regulatory or contractual obligations.

13. Links to Third-Party SitesThe Site may contain links to external sites. Terragene is not responsible for its privacy practices.

14. ContactIf you have questions, comments or concerns related to this Privacy Policy or the processing of your personal data, you can contact us through the following means:

Terragene S.A.National Route No. 9 KM 280 – MICROPIAlvear, Santa Fe, ArgentinaEmail: [email protected]

Requests related to the exercise of data protection rights must include sufficient information to verify the identity of the applicant and specify the scope of the request.

Terragene will respond to such requests within the time limits established by applicable regulations.

15. Modifications
Terragene may modify or update this Privacy Policy at any time to reflect regulatory, operational, or technological changes.

The updated version will be published on the Website with an indication of the date of last update. Amendments shall enter into force upon publication, unless otherwise required by applicable law.

Users are encouraged to periodically review this Policy to stay informed of any changes.”